Shipping and Handling

Shipping Information

SSENSE ships all over the world. To put your mind at ease, we provide all packages with a tracking number.


Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

Please note that tracking information will only be updated online one (1) business day after your order has been shipped.

Duties and Taxes

Canada

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.

International


To make things easier for you, we ship to over 30 countries with duties and taxes included. If this applies to you, duties and taxes included will appear under the price of the item on the product page and at checkout. If duties and taxes are included, your package will be shipped DDP (Delivered Duty Paid) and there will not be any additional fees upon delivery.

If duties and taxes are not included, your package will be shipped DDU (Delivered Duty Unpaid) and may incur duties and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

Shipping Costs and Delivery Times

Please note that we are currently experiencing a high volume of orders. This may result in additional delays before we ship your order compared to our standard 2 business days processing time.

 

USA

    Express
  FREE (2-3 days)

Canada

Quebec and Ontario Standard Express Priority
  FREE (3 days) $7 (2 days) $10 (1 day)
Other provinces      
  FREE (7 days)   $15 (1 day)

International

  Express Transit Time
United Kingdom

FREE on orders over £50

£10 on all other orders

3 to 5 business days
Japan

FREE on orders over ¥35000

¥2750 on all other orders

3 to 5 business days
Australia

FREE on orders over $200 AUD

$20 AUD on all other orders

3 to 5 business days
China

FREE on orders over $200 USD

$15 USD on all other orders

 3 to 5 business days
Hong Kong

FREE on orders over $500 HKD

$100 HKD  on all other orders

3 to 5 business days
Europe Group A:
Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland Portugal, Spain, Sweden, Switzerland.

FREE on orders over €250

€20 on all other orders

3 to 5 business days
Europe Group B:
All other European countries

FREE on orders over $500 USD

$40 USD on all other orders

2 to 5 business days
International Group A:
Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Korea (South), Malaysia, Morocco, Netherlands Antilles, New Zealand, Philippines, Saint Lucia, Singapore, St. Kitts & Nevis, Taiwan.

FREE on orders over $350 USD

$25 USD on all other orders

3 to 5 business days
International Group B
All other countries

FREE on orders over $500 USD

$40 USD on all other orders

2 to 5 business days

¹ Orders must be made before 11:00 a.m. Eastern Time to qualify for next day a.m. shipping.

² Some exceptions apply to select countries. Accurate transit times available at checkout.

 

Customer Care

Please call or SMS us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078

We are open 24 hours a day, 7 days a week.