Shipping & Handling

Shipping fees and delivery times

All shipping services used by ssense.com provide a tracking number and full insurance. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.

Days in the following table refer to business days.

Please allow up to two business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.

Exact shipping options and transit times will be provided at checkout.

USA

  Standard Expedited Express
Over $200 FREE (4-5 days) $10 (2-3 days)
Below $200 FREE (2-7 days) $25 (2-3 days)

Canada

  Standard Express Overnight¹
Quebec and Ontario FREE (1-3 days) $7 (1 day) $10 (next business day am)
Other provinces FREE (2-7 days) $15 (1-3 days) $29 (next business day am)

International

  Express Worldwide (Group A) Express Worldwide (Group B)
Over $500 FREE (3-5 days)² FREE (2-5 days)²
Under $500 $50 (3-5 days)² $70 (2-5 days)²

- Group A: Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Cayman Islands, Chile, China, Cyprus, Czech Republic, Denmark, El Salvador, Finland, France, Germany, Great Britain, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea (South), Luxembourg, Malaysia, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Singapore, Spain, St. Kitts & Nevis, Sweden, Switzerland, Syria, Taiwan.

- Group B: All other countries.


¹ Orders must be made before 11:00 a.m. Eastern Time to qualify for next day a.m. shipping.

² Some exceptions apply to select countries. Accurate transit times available on checkout.

 

Missing tracking information

Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact our Customer Care team here so that we can assist you further.

 

Returned to sender packages

If your package is not successfully delivered and is sent back to SSENSE by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.

 

How to find a delivered package

If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps.

1 - Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.

2 - Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.

3 - Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.

4 - Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.

If you are still unable to locate your package, please contact our Customer Care team here so that we can assist you further.

Customer Care

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078

Our opening hours are from 7:30 AM to 7:30 PM Eastern Standard Time (EST) Monday to Friday.