Returns

Returns policy

All returns must be authorized by us before sending merchandise back. Simply navigate to your Order History page here to request a return authorization number within 14 days of the order's delivery date. Underwear, swimwear, and merchandise marked final sale cannot be returned.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of SSENSE. Footwear must also be accompanied by the original shoe box in its original condition.

Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the SSENSE warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of SSENSE.

Returns from the United States

For a limited time only, we are offering free US returns. Simply navigate to your Order History page here to request a return label. All other return policy criteria apply.

Complete return instructions will be provided upon request of a return authorization number.

International returns

All returned merchandise should be declared as a "Return of Canadian Merchandise" on the customs declaration; without this the return may not be successful or may incur additional fees.

Complete return instructions will be provided upon request of a return authorization number - simply navigate to your Order History page here to request a return.

Customer Care

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078

Our opening hours are from 7:30 AM to 7:30 PM Eastern Standard Time (EST) Monday to Friday.