Returns policy

All returns must be authorized by us before sending merchandise back. Simply navigate to your Order History page here to request a return authorization number within 14 days of the order's delivery date.

Intimate apparel and swimwear (including but not limited to lingerie, boxers, briefs, swimsuits and bikini bottoms) should be tried on over underwear, without removing the protective hygienic strip. Returns will not be accepted if the protective hygienic strip has been removed or tampered with. Merchandise showing any sign of use will not be accepted and will be sent back to the customer.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of SSENSE. Footwear must also be accompanied by the original shoe box in its original condition.

Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the SSENSE warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. 

Any returns received without a return authorization number, that do not comply with the above, or that for any other reason SSENSE deems unacceptable may be denied at the discretion of SSENSE.

Returns from Canada and the United States

For a limited time only, we are offering free returns from Canada and the United States. Simply navigate to your Order History page here to request a return label. All other return policy criteria apply.

Complete return instructions will be provided upon request of a return authorization number.

Customer Care

Please call or SMS us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078

We are open 24 hours, from Monday to Friday