Our Return Policy
To return a purchase, your items must meet the following conditions:
- Be returned within 14 days of your delivery date
- Be in its original, unused, unaltered and unwashed condition
- Be returned with original tags and packaging
Intimate apparel and swimwear (including but not limited to lingerie, boxers, briefs, swimsuits and bikini bottoms) must be returned with the original hygienic protective strip still intact.
Footwear must be returned with the dust bag and original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.
Please note that Final Sale items are not eligible for a return.
SSENSE reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to Initiate a Return
As SSENSE adopts sustainable and eco-friendly practices, your package will not be shipped with any paper invoices or return slips. Instead, we ask that you request your return electronically by accessing your SSENSE account Order History.
Free returns from Canada and the United States
Simply navigate to your account’s Order History page to request a prepaid return label. Return instructions will be included.
Simply navigate to your account’s Order History page to request a return authorization and return instructions.
Please note that it is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.
A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Please note that original shipping fees are not refundable.
Please call or SMS us for immediate answers to questions regarding orders and shipping.
Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078
We are available 24 hours a day, 7 days a week.
Our phone lines will be opened from 9:00 am to 6:00 pm (Eastern Time) on Monday, June 25, for Saint-Jean Baptiste Day.