Price Protection Policy

Price Adjustment Policy

If a purchased item goes on sale SSENSE offers a one-time price adjustment on your order, under the following conditions:

  • Price adjustment requests must be made within 14 days of your order being placed
  • The same style and size must be in stock at the time of your price adjustment request
  • The price difference will be refunded to your original method of payment 

Price Match Policy

We want you to be happy with your purchase. That’s why if you find an item advertised at a lower price on another online retailer, we will price match your purchase under the following conditions:

  • The online retailer must be an authorised retailer
  • The same style, size, color, material, and season of the item must be in stock on the retailer’s website at the time of your price match request
  • The lower price must be advertised at full price
  • The final checkout price, including shipping fees, taxes, and potential duty fees, must be lower than the SSENSE final checkout price
  • The lower price must be advertised in the same currency as the price on the SSENSE website

If these conditions are met, you may be eligible for a price match. Please contact us and we will be happy to review your request.

Customer Care

Please call or SMS us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002

English +1 514 600 5818

French +1 514 700 2078

We are available 24 hours a day, 7 days a week.