Managing Your Account

Creating an Account

When placing an order, you are required to create an account to complete your purchase.

Registering with us allows you to enjoy the following benefits:

  • Track your orders and review past purchases
  • Request a return directly from your account
  • Modify pending orders
  • Save and manage addresses so you can checkout faster
  • Sign up to our newsletter to stay informed on new arrivals, sales and other updates 

Forgot your password

If you have forgotten your password, simply follow this link. An email will be sent to you with a link to reset your password.

If prompted to enter your old password, this is an indication that you have successfully reset your password and are signed into your account.

Account-related inquiries & Data Protection

At SSENSE, you have control over your personal information. As a customer, you you may access your account at any time by logging into your account online.

You may also download your personal information. We will provide it to you in a structured, commonly used and machine-readable format.

You can also request that your account be deleted by following the instructions in the "Contact Us" section below. At this point, your account will be deleted as soon as any outstanding issue, such as your right to return merchandise according to our return policy, is resolved.

Contact Us

To exercise your rights pursuant to the present section, to reach SSENSE's Data Protection Officer (DPO) or if you have any questions about SSENSE's Policy and practices, please feel free to contact us by phone at +1 877 637 6002 or via email at

Customer Care

Please call or SMS us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002

English +1 514 600 5818

French +1 514 700 2078

We are available 24 hours a day, 7 days a week.