Your Order

Order Confirmation

Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.

Please note that for exclusive releases, we reserve the right to limit quantities per order and/or customer.

If you notice any errors on your order confirmation please contact us so we can modify your order. You can also review your order details by accessing your Order History via your SSENSE account.

Order Processing

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.

Orders placed after 11:00 AM (EST) may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST.)

Please note that during peak sale periods processing times may vary.

Modifying or Cancelling Your Order

You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues.

To Modify Your Order:

  • Login into your SSENSE account
  • Click on the Order History tab on the left-hand side
  • Under Modify, select the subject of your request
  • Fill out the contact form and send us your request

If you cannot access your SSENSE account, feel free to contact us and we will help you modify your order.

Order Status

To Verify Your Order Status:

  • Login into your SSENSE account
  • Click on the Order History tab on the left-hand side
  • Under Status, the order status will be marked as either Received, In Process or Shipped

To better understand the status of your order, please review the definitions below:

Received: Your order has been successfully placed and is ready to be processed

In Process: Your order has been approved and is ready to be packed

Shipped: Your order has been dispatched and a tracking number has been associated to your package

Customer Care

Please call or SMS us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078

We are open 24 hours, from Monday to Friday