Shipping & Handling

Shipping Information

SSENSE ships all over the world. To put your mind at ease, we provide all packages with a tracking number.

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

Please note that tracking information will only be updated online one (1) business day after your order has been shipped.

Duties and Taxes

Canada

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.

International

To make things easier for you, we ship to over 30 countries with duties and taxes included. If this applies to you, duties and taxes included will appear under the price of the item on the product page and at checkout. If duties and taxes are included, your package will be shipped DDP (Delivered Duty Paid) and there will not be any additional fees upon delivery.

If duties and taxes are not included under the price of the item on the product page and at checkout, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

United States

By placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.

To simplify this process, your order indicates your agreement to authorize SSENSE to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single noncommercial shipment. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection:

“The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.”

Your authorization permits the carrier/customs broker to file the customs entry on your behalf for any order that is over $2,500, or otherwise requires formal entry.

Shipping Costs and Delivery Times

Please allow us up to 2 business days to process your order.

 

USA

    Express
Over $200 FREE (2-3 days)
Under $200 $12 (2-3 days)

Canada

Quebec and Ontario Standard Express Priority
Over $100 FREE (3 days) $7 (2 days) $10 (1 day)
Under $100 5$ (3 days) $7 (2 days) $10 (1 day)
Other provinces      
Over $100 FREE (7 days)   $15 (1 day)
Under $100 $8 (7 days)   $15 (1 day)

International

  Express Transit Time
United Kingdom

£15

3 to 5 business days
Japan

¥2750

3 to 5 business days
Australia

$30 AUD

3 to 5 business days
China

$30 USD

 3 to 5 business days
Hong Kong

$200 HKD

3 to 5 business days
Europe Group A:
Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland Portugal, Spain, Sweden, Switzerland.

€20

3 to 5 business days
Europe Group B:
All other European countries

$40 USD

2 to 5 business days
International Group A:
Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Korea (South), Malaysia, Morocco, Netherlands Antilles, New Zealand, Philippines, Saint Lucia, Singapore, St. Kitts & Nevis, Taiwan.

$25 USD

3 to 5 business days
International Group B
All other countries

$40 USD

2 to 5 business days

¹ Orders must be made before 11:00 a.m. Eastern Time to qualify for next day a.m. shipping.

² Some exceptions apply to select countries. Accurate transit times available at checkout.

 

Customer Care

Please call or SMS us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002

English +1 514 600 5818

French +1 514 700 2078

We are available 24 hours a day, 7 days a week.