Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.
Please note that for exclusive releases, we reserve the right to limit quantities per order and/or customer.
Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.
Orders placed after 11:00 AM (EST) may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST.)
Please note that during peak sale periods processing times may vary.
You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues.
To Modify Your Order:
If you cannot access your SSENSE account, feel free to contact us and we will help you modify your order.
To Verify Your Order Status:
To better understand the status of your order, please review the definitions below:
Received: Your order has been successfully placed and is ready to be processed
In Process: Your order has been approved and is ready to be packed
Shipped: Your order has been dispatched and a tracking number has been associated to your package