Price Protection Policy

Price Match Policy

We want you to be happy with your purchase. That’s why if you find an item advertised at a lower price on another online retailer, we will price match your purchase under the following conditions:

  • The online retailer must be an authorised retailer
  • The same style, size, color, material, and season of the item must be in stock on the retailer’s website at the time of your price match request
  • The lower price must be advertised at full price
  • The final checkout price, including shipping fees, taxes, and potential duty fees, must be lower than the SSENSE final checkout price
  • The lower price must be advertised in the same currency as the price on the SSENSE website

If these conditions are met, you may be eligible for a price match. Please contact us and we will be happy to review your request.

Price Adjustment Policy

If a purchased item goes on sale SSENSE offers a one-time price adjustment on your order, under the following conditions:

  • Price adjustment requests must be made within 14 days of your order being placed
  • The same style and size must be in stock at the time of your price adjustment request
  • The price difference will be refunded to your original method of payment 

Customer Care

Please call or SMS us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078

We are open 24 hours, from Monday to Friday