Managing your account


Creating an account is required to complete any transaction on You can create an account or login to your existing account at Registering also allows you to:

- Checkout faster
- Verify the status of your orders
- Modify your pending orders
- Track orders that have shipped
- Sign up for our newsletter to stay informed on new arrivals, trends, promotions, and sales.

You can also modify your password and manage your addresses from within your SSENSE account at any time. It is not possible to change your account's email address. If you wish to use a different email address, please create a new SSENSE account.

Forgot password?

You can reset your account password at any time at You will be sent an email with a link to reset your password.

Order management

You can request an order change or cancellation as long as it has not been packed and/or shipped. Requests can be made once you login to your SSENSE account, under Order History.

Customer Care

Please call or SMS us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078

We are open 24 hours, from Monday to Friday