Product Information

Product Authenticity

To guarantee authenticity, the SSENSE inventory is directly supplied by the brands and designers in its collection. For added assurance, every order that we ship undergoes a thorough quality check. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, a dust bag, packaging, etc.

Take a moment to read some of our reviews on TrustPilot.

Sizing

With such a wide range of international brands and designers, sizing variations are bound to occur. In order to help you find the best fit, the following information is available on every product page:

  • A size conversion chart to help with international sizes
  • Product-specific measurements (i.e sleeve length, pant leg width etc.)
  • Sizes of the garments worn by the models, as well as their specific measurements

The above can be found in the ‘View Size Chart’ tab on any item’s product page.

Our Customer Care team is always available to answer any questions regarding measurements and fitting.

Garment Care

Indicated below are general care instructions according to fabric. For safe results, always test laundering on a small or hidden area of the garment first.

Please note that these are general recommendations. For more accurate guidelines, please follow the specific care instructions indicated on the garment label.

Natural Fabrics:

Cotton, silk, leather and wool are examples of natural fabrics produced from materials derived from plants and/or animals. Materials made from natural sources require special care and attention to preserve their quality.

Cotton

  • Machine wash in cold water, normal wash cycle
  • Tumble dry on low setting

Linen

  • Machine wash in warm water, gentle wash cycle
  • Tumble dry on cool, remove when still slightly damp

Cashmere

  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry, away from direct heat or sunlight

Mohair

  • Dry clean is highly recommended
  • Otherwise, hand wash in lukewarm water
  • Lay flat to dry

Wool

  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry, away from direct heat or sunlight

Silk

  • Dry clean is highly recommended
  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out on low setting

Please note that pilling is a natural process that occasionally may occur in woolen fibres. Washing your clothes inside out will help prevent pilling and investing in an electric de-piller will help safely remove them. However, if left alone, these will eventually pull away on their own.

Synthetic Fabrics:

Synthetic fabrics are textiles made from man-made materials rather than natural ones.

Denim

  • Machine wash inside-out in warm water, gentle wash cycle
  • Lay flat to dry highly recommended

Elastane

  • Machine wash in mesh washing bag in cold water, gentle wash cycle
  • Lay flat to dry, or tumble dry on low setting
  • Iron on low setting
  • Dry clean is not recommended

Modal

  • Machine wash in cold water, normal wash cycle
  • Tumble dry on low setting, remove when slightly damp to reduce wrinkling

Nylon

  • Machine wash in cold water, according to cycle on garment label
  • Tumble dry on low setting, adding a dryer sheet will greatly reduce static
  • Iron when necessary on cool setting

Neoprene

  • Hand wash in lukewarm water
  • Lay flat to dry, do not tumble dry
  • Do not dry clean or expose to heat for extended periods of time

Polyester

  • Machine wash inside out in warm water, permanent press cycle
  • Tumble dry on low setting

Polyamide

  • Machine wash in cold water, normal wash cycle
  • Lay flat to dry
  • Iron inside-out on low setting

Rayon

  • Hand wash in cold water. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out while still damp on low setting

Satin

  • Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out on low setting with no steam

Viscose

  • Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out while still damp on low setting


Leather Goods:

It is normal for leather goods, such as handbags, shoes, wallets etc. to bear natural imperfections and irregularities. These natural imperfections make every piece original and exclusive to you.

Natural-grained Leather

Natural-grained leather is premium-grade hide that has not been buffed to showcase the skin’s natural “grain” or texture.


  • Using a clean damp cloth, wipe gently to remove any dirt

Embossed Leather

Embossed leather is leather that has been stamped to achieve a distinctive pattern.


  • Using a clean damp cloth, wipe gently to remove any dirt

Buffed Leather

Buffed leather is leather from which the top layer of grain has been removed to achieve a soft and clean surface.


  • Using a clean damp cloth, wipe gently to remove any dirt

Patent Leather

Patent leather is a coated leather with a glossy varnished surface.


  • Clean any dust or dirt with a damp cloth
  • Remove any scuff marks with a patent leather cleaner
  • Buff the leather to a high shine

Suede Leather

Suede is a leather that has a soft napped surface.


  • Before use, seal the suede with a professional suede sealant to help repel dirt.
  • To treat a liquid spill, pat the area with a clean cloth and then apply a layer of cornmeal or talcum powder on the stain. Let it set overnight, then brush with a suede brush to remove the dried powder.
  • For dried stains, rub with a kneaded eraser or emery board. For heavier stains, blot with white vinegar and a clean towel. Repeat as needed until stain disappears. This can be used on both water and salt stains.

Do not clean suede with water alone as it will affect both the color and texture of the leather.

 

Dog Accessories:

Customers who use dog accessories, including but not limited to collars, harnesses and leashes, acknowledge that SSENSE shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our material, packaging or website.

Customer Care

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002

English +1 514 600 5818

French +1 514 700 2078

Contact us by email.

We are available 24 hours a day, 7 days a week.