Product Information

About Us

Established in 2003 and headquartered in the vibrant city of Montreal (QC), SSENSE is a pioneering international fashion platform known for its exclusive original content and a curated selection of over 400 fashion and luxury brands for men and women. Advocating a radically new point of view on luxury, SSENSE is forging a path towards a new establishment where the intersection of creativity, content, and commerce is challenged and celebrated.

Product Authenticity

SSENSE guarantees the authenticity of every product we stock. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, dust bag, etc.

Sizing

Sizing varies considerably among designers. To help you choose the best fit we provide the following sizing information on every product page:

  • A size conversion chart to help you convert international sizes
  • Specific product measurements for clothing
  • Body measurements and size on model

This can be viewed under the ‘View Size Chart’ tab on your item’s product page.

We know that finding the right size isn’t always easy. That’s why we’re here to help. Contact our Customer Care team for any questions regarding sizing and fit.

Garment Care

Indicated below are general care instructions according to fabric. For safe results, always test laundering on a small or hidden area of the garment first.

Please note that these are general recommendations. For more accurate guidelines, please follow the specific care instructions indicated on the garment label.

Natural Fabrics:

Natural Fibres are derived from materials produced by plants and animals that are spun into filament, thread or rope to be woven, knitted or bound.

Cotton

  • Machine wash in cold water, normal wash cycle
  • Tumble dry on low setting

Linen

  • Machine wash in warm water, gentle wash cycle
  • Tumble dry on cool, remove when still slightly damp

Cashmere

  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry, away from direct heat or sunlight

Mohair

  • Dry clean is highly recommended
  • Otherwise, hand wash in lukewarm water
  • Lay flat to dry

Wool

  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry, away from direct heat or sunlight

Silk

  • Dry clean is highly recommended
  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out on low setting

Please note that pilling is a natural process that occasionally may occur in woolen fibres. Washing your clothes inside out will help prevent pilling and investing in an electric de-piller will help safely remove them. However, if left alone, these will eventually pull away on their own.

Synthetic Fabrics:

Synthetic fabrics are textiles made from man-made materials rather than natural ones.

Denim

  • Machine wash inside-out in warm water, gentle wash cycle
  • Lay flat to dry highly recommended

Elastane

  • Machine wash in mesh washing bag in cold water, gentle wash cycle
  • Lay flat to dry, or tumble dry on low setting
  • Iron on low setting
  • Dry clean is not recommended

Modal

  • Machine wash in cold water, normal wash cycle
  • Tumble dry on low setting, remove when slightly damp to reduce wrinkling

Nylon

  • Machine wash in cold water, according to cycle on garment label
  • Tumble dry on low setting, adding a dryer sheet will greatly reduce static
  • Iron when necessary on cool setting

Neoprene

  • Hand wash in lukewarm water
  • Lay flat to dry, do not tumble dry
  • Do not dry clean or expose to heat for extended periods of time

Polyester

  • Machine wash inside out in warm water, permanent press cycle
  • Tumble dry on low setting

Polyamide

  • Machine wash in cold water, normal wash cycle
  • Lay flat to dry
  • Iron inside-out on low setting

Rayon

  • Hand wash in cold water. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out while still damp on low setting

Satin

  • Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out on low setting with no steam

Viscose

  • Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out while still damp on low setting


Leather Goods:

It is normal for leather goods, such as handbags, shoes, wallets etc. to bear natural imperfections and irregularities. These natural imperfections make every piece original and exclusive to you.

Natural-grained Leather

Natural-grained leather is premium-grade hide that has not been buffed to showcase the skin’s natural “grain” or texture.


  • Using a clean damp cloth, wipe gently to remove any dirt

Embossed Leather

Embossed leather is leather that has been stamped to achieve a distinctive pattern.


  • Using a clean damp cloth, wipe gently to remove any dirt

Buffed Leather

Buffed leather is leather from which the top layer of grain has been removed to achieve a soft and clean surface.


  • Using a clean damp cloth, wipe gently to remove any dirt

Patent Leather

Patent leather is a coated leather with a glossy varnished surface.


  • Clean any dust or dirt with a damp cloth
  • Remove any scuff marks with a patent leather cleaner
  • Buff the leather to a high shine

Suede Leather

Suede is a leather that has a soft napped surface.


  • Before use, seal the suede with a professional suede sealant to help repel dirt.
  • To treat a liquid spill, pat the area with a clean cloth and then apply a layer of cornmeal or talcum powder on the stain. Let it set overnight, then brush with a suede brush to remove the dried powder.
  • For dried stains, rub with a kneaded eraser or emery board. For heavier stains, blot with white vinegar and a clean towel. Repeat as needed until stain disappears. This can be used on both water and salt stains.

Do not clean suede with water alone as it will affect both the color and texture of the leather.

Customer Care

Please call or SMS us for immediate answers to questions regarding orders and shipping.

Toll Free +1 877 637 6002
English +1 514 600 5818
French +1 514 700 2078

We are open 24 hours, from Monday to Friday

Please note that due to a provincial holiday, our phone lines will be opened from 9 am to 6 pm (Eastern Time) on Friday, June 23rd, 2017.