Your Order

You can either create an account or proceed using our guest checkout.

Creating an account provides you with the ability to:

• Keep track of current orders and view previous purchases.
• Request a return directly through your account; no phone calls or e-mail requests necessary.
• Modify an order even after it was placed.
• Conveniently place orders; all billing and shipping information is saved.
• Sign up for the SSENSE newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales.

All orders are subject to acceptance and availability. By placing an order, you agree that you have reached the age of majority in your jurisdiction, that all details you provide to SSENSE are true and accurate, that you are an authorised authorized user of the credit or debit card used to place your order and that there are sufficient funds in your method of payment to cover the cost of the order.

Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.

Please note that this is not an acceptance of your order, but a confirmation that it has been received only. 

When we dispatch your goods, we will send a confirmation to your e-mail address which will be our acceptance of your order creating a legally binding sales contract between you and SSENSE subject to and in accordance with our Terms & Conditions. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. Until such point, you can contact us and cancel your order, with any payment you made for ordered goods refunded, but following acceptance you can only cancel your order in accordance with your rights of cancellation as set out in our Return Policy. If your order is cancelled for any reasons, including if we cannot accept your order, then any payment you made for ordered goods will be refunded and there will be no contract between you and SSENSE. 

Please note: for exclusive releases, we reserve the right to limit quantities per order and/or customer.

If you’ve received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications where and to the extent possible.

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.

Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days. During peak periods, processing times may exceed 2 business days.

Modifying or cancelling an order is always possible with an SSENSE account so long as it has not yet been packed or shipped.

To modify or cancel your order:

• Log in to your SSENSE account
• Click on the Order History tab on the left-hand side
• Under Modify, select the subject of your request
• Fill out the contact form and send us your request

Contact our Customer Care team if you do not have an SSENSE account and would like to make changes to your existing order. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue.

Please note: if an order was placed using the guest check out option, you must create an SSENSE account to modify the order yourself. If you do not wish to create an SSENSE account, you can always contact our Customer Care team for assistance in modifying the order.

To verify an order’s status:

• Log in to your SSENSE account
• Click on the Order History tab on the left-hand side
• Under Status, the order will be marked as either Received, In Process or Shipped

Please note: the status of your order will be updated throughout your order’s progress.

Here are the definitions of each stage:

Received: You have successfully placed an order and it will be processed soon.
In Progress: Your method of payment has been approved and your order will be packed and prepared for shipment shortly.
Shipped: We’ve packaged your order and it has been assigned a tracking number. From this point on you will be able to see your package’s progress as it makes its way to you.