Our Commitment to Accessibility

SSENSE is committed to making our website's content accessible and user-friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Care team at +1 888-920-1398 or contact our team by writing to us on by stating “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user-friendly.

Customer Care

Please call us for immediate answers to questions regarding orders and shipping.

Local Chinese number +86 21 5169 4129

International number +1 514 600 5818

Contact us by email.

We are available from 8 am to 3 am Eastern Time in Chinese 7 days a week and 24/7 in English.

Please note that due to our ongoing Winter Sale, we may require more time than usual to reply to inquiries.