Browsing
Ssense.com makes browsing through its items and brands easy. You may browse by first selecting the "men" or "women" link on the first page. Then, you have the option of browsing by category (T-shirts, belts, or others) or by brand.
You can also use the search option for browsing by color, item name, item code or keyword.
At any time, you can view the items you have added to your cart by clicking on the "view cart" link.

Item Availability
The merchandise available on this website may change frequently. We will keep you updated on the new arrivals and sales if you register to receive.
Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In this case, we will refund your payment and inform you about the unavailability within 48 hours of the time of purchase.

Registering
Filling the registration form and registering is required to complete any transaction on this website. You will need to activate your account through the email address submitted.
You may register or login to your account by accessing the "my account" link.
Registering also allows you to:
o Keep track of your order history
o Verify order status
o Checkout faster
o Receive email updates and promotions to get regular insights about trends and sales
You can modify your account at any time.

Forgot your password?
If you forget your password when registering, you only need to click on the "forgot password?" link. You will be sent an email with a temporary password. In this case, it is very preferable to change your temporary password as soon as possible.

Checkout
Upon checking out, you will be prompted to sign into your account. Please verify the billing and shipping address. It is preferable to always make sure that you are in a secure page when typing billing and credit card information. A secure page will have an address beginning with "https" instead of "http". For more information, you can consult the privacy policy section.
We accept payments by Mastercard or Visa.

Order management
You may cancel any order as long as the order status is "pending". If order status is "shipped", it cannot be cancelled.
You can view your order history and order status in your account by clicking on the "order status" link.

Sales tax
Residents of Quebec pay a 5% GST and 7.5% PST on the balance for a total of 12.875% and Canadian residents outside Quebec pay a 5% GST.

Customs
For purchases outside of Canada, you should consult the customs legislations of your country.
For U.S. residents, please refer to the U.S. customs website: www.cbp.gov for more information about the customs regulations.
We do not take responsibility for any custom fees and issues for shipments.

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Shipping fees and delivery times
Days in following the table refer to business days. An additional 1-2 business day processing time is required.

Ship to locations
We only ship to Canada, the United States, E.U. (except Baltic countries, Malta, Slovakia and Slovenia), Norway, Iceland, Switzerland, Israel, U.A.E., Kuwait, Qatar, Bahrain, China, Taiwan, Hong-Kong, South Korea, Singapore, Japan, Australia, New Zealand

Wrong address, non received items and returns
If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

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Items purchased at a discount of 30% or more are on final sale and cannot be returned or exchanged.

Return Policy
Returns must be shipped with a USPS service providing tracking number and insurance. Returns shipped with other companies than USPS will be rejected.
Returns must be done within 21 days of the reception of the package. The item must not be worn, altered or washed and must have its original tags. We do not accept returns for underwear and swimwear. Shipping fees are not refundable. You will be charged for any fees incurred and an extra 10$ restocking fee. The balance will be refunded to your credit card within 5 business days of the reception of the item at ssense.com offices.

All returns should be authorized by us before the item is sent back, you'll be provided with a return authorization number. Returns must be made with a shipping method providing tracking number and insurance. The return authorization number should be written on the package. All the returned items should be declared as a "return" on the custom declaration, returned items that don't have this mention on their custom declaration will be refused and returned to the sender.

Exchange Policy
Only items shipped to the U.S. and Canada are eligible for a return.
Returns must be shipped with a USPS service providing tracking number and insurance. Returns shipped with other companies than USPS will be rejected.
Exchanges between sizes or against credit must be done within 30 days of the reception of the package. The item must not be worn, altered or washed and must have its original tags. You will not be charged the shipping fee for your first exchange.

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The following privacy policy applies to the products and services provided exclusively by:
Ssense.com
9600 Meilleur St., #435
Montreal, Canada

In this policy, the words "we", "our", "us" and "website" refer to Ssense.com. The information provided to ssense.com will remain confidential and will not be disclosed to any outside organization without prior consent of the customer unless required by law or if the terms and conditions stated on this page are violated. We may also use your contact information to contact you about new products, events or special promotions.

If you wish not to receive such communications, you may remove yourself from our list by sending an e-mail to info@ssense.com. You may also remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.

At Ssense.com personal and sensitive information, such as the credit card number and expiration date, is protected using the SSL (Secure Sockets Layers) encryption technology. You can make sure that you are accessing a safe, SSL encrypted web page when the URL begins with the "https" letters.

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Website Use
Use of Ssense.com constitutes acceptance of the following terms and conditions. Ssense.com may make changes to the information on our site or to services described therein, at any time and without notice. Ssense.com may change, move, delete or add to the website regularly.

Use Restrictions
All trademarks, service marks, trade names and photography are the property of Ssense.com. No use of these may be made without the prior written consent from Ssense.com. The logo, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of Ssense.com and may not be used without permission.

Disclaimer
By using this site, you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Ssense.com shall not be liable for any damages of any kind related to your use of this site.

Communications
We continuously make efforts to improve our customer service and service efficiency. Any suggestions, feedback, ideas or communication you provide us will help us get achieve this goal. Consequently, if you are on our mailing list, we may send you optional surveys, contests or promotions. However all the non personal information collected will be the property of ssense.com.

Policy Changes
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy at any time. If our information practices change in the future, we will notify you by posting the policy changes on our website.

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If you have any questions or suggestions regarding our privacy policy, if you wish to be removed from our mailing list or for any other information, you may contact us at:

Ssense.com
9600 Meilleur St., #435
H2N 2E3
Montreal, Canada
(514) 384-1906

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