The merchandise available on ssense.com is subject to change. To stay informed of new arrivals and sales, you can register to receive our newsletter when creating an account.
Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed.

Filling the registration form and registering is required to complete any transaction on ssense.com. You may register or login to your account by accessing the "my account" link.
Registering also allows you to:
- Track order shipments
- Verify order status
- Checkout faster
- Receive email updates and promotions to get regular insights about trends and sales
You can modify your account at any time.

If you forget your account password, click on the "forgot password?" link. You will be sent an email with a temporary password. It is recommended to change your temporary password after logging into your account.

Upon checking out, you will be prompted to sign into your account. You will be able to make changes to your cart until the order is confirmed.
Shopping at ssense.com is safe. Personal information provided on ssense.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the privacy policy section.

We accept payments by Visa or Mastercard.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorisation is completed once the order has been packed and is ready to be shipped. If the billing or shipping informations are incorrect or incomplete, we will contact you to confirm them before your order is shipped.

If you find an item we carry elsewhere for a lower price we will match its price provided:
- you are able provide us with the name and phone number of the store or the URL of the website where you found the item displayed at a lower price
- the item is the same color and size
- the item is listed in the same currency
- the price being matched includes shipping and customs if applicable
- there is no coupon applied to the price being matched
Excluding coupons and temporary price reductions, we offer a one time price adjustment for items purchased within 21 days of the price adjustment.

You may cancel or make changes to your order as long as the order has not been shipped. To do so, please contact us through the phone number or email shown at the top of this page. You can view your order history and order status by logging into your account and clicking on the "order status" link.

Residents of Quebec pay a 5% GST and 7.5% PST on the purchase amount for a total of sales tax of 12.875%. Canadian residents outside of Quebec only pay a 5% GST.
Orders shipped outside of Canada are not subject to any sales tax.

For orders shipped outside of the U.S. and Canada, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.

All shipping services used by ssense.com provide a tracking number and insurance for the cost of your package.
In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless otherwise requested.
Days in the following table refer to business days. An additional 0-2 business day processing time is required.

 

Canada
	Expedited parcel	Xpresspost	Priority Courier1
Quebec and Ontario	FREE (1-3 days)	2$ (1 day)	13$ (next business day am)
Other provinces	FREE (2-7 days)	9$ (1-3 days)	29$ (next business day am)

USA
	Xpresspost
Purchases below 200$	15$ (3-5 days)
Purchases over 200$	FREE (3-5 days)

International
	Xpresspost	Priority Courier
Group A	50$ (3-5 days)	-
Group B	-	70$ (2-5 days)

1 Orders must be made before 1:00pm Eastern Time to qualify for next day a.m. shipping.
2 See below for list of countries in each group

- Group A: Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Cayman Islands, Chile, China, Cyprus, Czech Republic, Denmark, El Salvador, Finland, France, Germany, Great Britain, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea (South), Luxembourg, Malaysia, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Singapore, Spain, St. Kitts & Nevis, Sweden, Switzerland, Syria, Taiwan.
- Group B: All other countries.

If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

Items purchased at a discount of 30% or more are considered final sale and cannot be returned or exchanged.
Returns and exchanges must be postmarked within 21 days of the package delivery date. The items must not be worn, altered, damaged or washed and must have their original tags. We do not accept returns for underwear and swimwear. Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days of the reception of the item at ssense.com offices.
All returns and exchanges must be authorized by us prior to the return; you will need to contact us prior to proceeding with a return. You will be provided with return instructions along with a return authorization number. The return authorization number must be clearly written on the outside of the package. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.
United States:
Returns from the U.S. must be shipped via the United States Postal Service. Returns from the U.S. shipped through other companies than USPS will be refused.
Returns from the U.S. which qualified for free shipping will be subject to a 10$ restocking fee if the order total becomes lower than 200$ after the return.
All the returned items should be declared as a "return of Canadian merchandise" on the customs declaration; returned items that don't have this mention on their custom declaration will be refused and returned to the sender.
Canada:
Full returns from Canada are subject to a 10$ restocking fee, which will be deducted from the amount refunded.
International:
We do not accept returns from outside the U.S. and Canada.

The following privacy policy applies to the products and services provided exclusively by:
Ssense.com
9600 Meilleur St., #1050
Montreal, Canada
In this policy, the words "we", "our", "us" and "website" refer to Ssense.com. The information provided to ssense.com will remain confidential and will not be disclosed to any outside organization without prior consent of the customer unless required by law or if the terms and conditions stated on this page are violated. We may also use your contact information to contact you about new products, events or special promotions.
If you wish not to receive such communications, you may remove yourself from our list by sending an e-mail to info@ssense.com. You may also remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.
At Ssense.com personal and sensitive information, such as the credit card number and expiration date, is protected using the SSL (Secure Sockets Layers) encryption technology. You can make sure that you are accessing a safe, SSL encrypted web page when the URL begins with the "https" letters.

All trademarks, service marks, trade names and photography are the property of Ssense.com. No use of these may be made without the prior written consent from Ssense.com. The logo, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of Ssense.com and may not be used without permission.

If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

By using this site, you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Ssense.com shall not be liable for any damages of any kind related to your use of this site.

We continuously make efforts to improve our customer service and service efficiency. Any suggestions, feedback, ideas or communication you provide us will help us get achieve this goal. Consequently, if you are on our mailing list, we may send you optional surveys, contests or promotions. However all the non personal information collected will be the property of ssense.com.

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy at any time. If our information practices change in the future, we will notify you by posting the policy changes on our website.

If you have any questions or suggestions regarding our privacy policy, if you wish to be removed from our mailing list or for any other information, you may contact us at:
Ssense.com
9600 Meilleur St., #1050
H2N 2E3
Montreal, Canada
(514) 384-1906